We ship globally. However, orders to Australia and New Zealand are free of charge over a certain value

AUSTRALIA
$5.99 Shipping For All Orders Under $60
FREE STANDARD SHIPPING For All Orders Over $60

NEW ZEALAND
$7.99 Shipping For All Orders Under $110
FREE SHIPPING For All Orders Over $110

AUSTRALIA
3-5 Business Days

NEW ZEALAND
5-7 Business Days

All of our orders are shipped from our warehouses in Australia. Please allow 1 business day for your order to be packed and dispatched.

We ship orders from various warehouses in Australia. Our stock is spread out over multiple fulfilment centres in order for them to get to you faster.

This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way!

We will send you an email with tracking information once your order has been shipped! Track your order here.

Please note: tracking information will be available 2-3 days after your order has been shipped.

If any product is faulty, you are protected under our refund & returns policy. Please view our full returns policy here.

Please send us an email at info@keldco.com or reach us via our contact us page!

Yes, of course! We offer a 30 day money back guarantee if you're not satisfied with your product.

Please read our full returns policy here.

A return authorisation must be requested within 30 days of your date of delivery.

Please send us an email at info@keldco.com or reach us via our contact us page to request and receive an RMA and return instructions.

Please reference your order number in your email.

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at info@keldco.com and we will provide you further instructions on where to return the item for an exchange.

Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Yes! You must return all original packaging and accessories included in your purchase. We reserve all rights to refuse a refund if this condition is not met.

If your product isn't working as it should, follow these three steps to troubleshoot.

Step 1

Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, please contact us at info@keldco.com so we can assist you further!

Unfortunately once orders have been placed, we are unable to edit or cancel them.